I've followed all the instructions and copied the youtube video link into the respective tab in the wordpress customizer, but the video never loads on my website. Wordpress redirected me to you. Can you please assist ASAP?
It doesn’t happen on our end. Please check your browser console to make sure there is no JS error in your admin area. The following article might help you to troubleshoot the issue on your end.
I can second that video is in fact buggy with this theme.
Please follow the steps provided in the theme documentation.
If you’re still looking for help with this, please do open a new discussion and I’d be more than happy to continue the conversation over there.